Knowledge Base

Upgrade PRO

• How to upgrade your FortKnoxster account to PRO?
• What wallets do you support?
• Which wallet should I use to store FKX tokens?
• Can I add more storage to my PRO account?
• Ledger troubleshooting
• What is MetaMask?
• What is proration?
• How to add the FKX token to my wallet?
• Do you accept other cryptocurrencies?
• What is Ledger hardware wallet?
• Do you accept credit cards?
• What is FKX?
• How to buy FKX tokens
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FAQ

• Can I change my username?
• Can I change or reset my password?
• What are the different features available for free?
• Can I get an alert when I have a new message?
• Can I use FortKnoxster on a tablet/ iPad?
• Do I have to download anything?
• Do I need to download the authentication app?
• Do you have an app?
• Do you use cookies?
• Does FortKnoxster guarantee 100% security?
• How to choose a password?
• How to invite other users?
• I have problems with my 2FA app, it is not letting me in?
• Should I or my business really be concerned about data safety and communications?
• What file types does the FortKnoxster file storage support?
• What is encrypted?
• What is encryption?
• What is FortKnoxster chat?
• What is FortKnoxster file storage?
• What is FortKnoxster?
• What is two-factor authentication?
• What kind of encryption does FortKnoxster use?
• Where do I download the two-factor authentication app?
• Which browser do I need?
• Whats the difference between free and premium accounts?
• Privacy, security and anonymity explained
• How to enable account recovery (Desktop)?
• How to reset password and recover account (Desktop)?
• How to enable account recovery (Apps)?
• How to reset password and recover account (Apps)?
• How to enable 2FA
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General

• Do I have to download anything?
• Do you have an app?
• Do you use cookies?
• FortKnoxster on Facebook
• FortKnoxster on Twitter
• How to choose a password?
• How to invite other users?
• What is the FKX token smart contract address?

Inbox

• Are my attachments encrypted?
• Can I get an alert when I have a new message?
• How can I search emails in my Inbox?
• How can I sort my Inbox?
• How many files can I attach?
• Is my Inbox inside FortKnoxster platform encrypted?
• What is encrypted when I send an Inbox message?
• What is the max file size of an attachment?
• Who can I message?
• Can I view my files without downloading them to my computer?
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Chat

• Can I get an alert when I have a new message?
• Can I have group chats?
• Can I share files in the chat?
• How can I sort my chat contacts?
• How many contacts can I add to a group chat?
• My contact is offline, can I leave a voice message?
• What is FortKnoxster chat?
• Who can I chat with?
• Who can I message?
• Can I view my files without downloading them to my computer?
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File Storage

• Are files in FortKnoxster storage encrypted?
• Can I copy a folder?
• Can I re-share a shared folder?
• Can I share folders from my FortKnoxster file storage with other users?
• How do I move files from one folder to another?
• What file types does the FortKnoxster file storage support?
• What is FortKnoxster file storage?
• What operations can I perform on files stored in the FortKnoxster file storage?
• What operations can I perform on folders?
• How to Share Files and Folders
• How to use encrypted storage
• Can I view my files without downloading them to my computer?
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Calling

• Are calls inside the FortKnoxster platform encrypted?
• Calling does not work. How to solve it?
• Can I do group audio calls?
• Can I use other FortKnoxster features while on call?
• Do I get a missed call notification if I'm away from my computer?
• How do I initiate a call?
• Who can I call?

Video Calling

• Are calls inside the FortKnoxster platform encrypted?
• Calling does not work. How to solve it?
• Can I use other FortKnoxster features while on call?
• Do I get a missed call notification if I'm away from my computer?
• How do I initiate a call?
• Who can I call?

Mobile Apps

• Can I use FortKnoxster on a tablet/ iPad?
• How can I see my contacts?
• How do I delete members of a group chat?
• How do I send a message?
• How do I send a voice message?
• How do I start a group chat?
• The FortKnoxster app
• Where are my notifications?
• Who can I call?
• Who can I message?
• Does FortKnoxster use the TEE of the devices?
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Encryption

• Are calls inside the FortKnoxster platform encrypted?
• Are my attachments encrypted?
• Can I read your technical white paper?
• Does FortKnoxster provide forward secrecy?
• Is my Inbox inside FortKnoxster platform encrypted?
• Should I or my business really be concerned about data safety and communications?
• What encryption algorithms does FortKnoxster use?
• What is encrypted?
• What is encryption?
• What is the difference between PGP and FortKnoxster?
• What kind of encryption does FortKnoxster use?
• Does FortKnoxster use the TEE of the devices?
• Is Web Crypto API secure?
• How are my private keys protected?
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Technical Info

• Account Security
• Can I read your technical white paper?
• Content Security Policy
• Cross-Site Scripting
• Phishing
• Transport Layer Security
• Web Crypto API
• What encryption algorithms does FortKnoxster use?
• What kind of encryption does FortKnoxster use?
• Web Crypto API & TLS/HTTPS
• Cross Site Request Forgery
• How to disable 2FA
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Troubleshooting

• Calling does not work. How to solve it?
• Factory reset / new phone phone?
• I have problems with my 2FA app, it is not letting me in?
• Ledger troubleshooting